:root {
  --navy: #003B71; --green: #759808; --green-dark: #5A7506;
  --bg: #F7F9FB; --card: #FFFFFF; --text: #1F2937; --muted: #6B7280; --line: #E5E7EB;
  --red: #B91C1C; --amber: #B45309; --note: #FFFBEB;
}
* { box-sizing: border-box; }
body { margin: 0; font: 16px/1.55 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
       background: var(--bg); color: var(--text); }
a { color: var(--navy); }
header.top { background: var(--card); border-bottom: 3px solid var(--navy); }
header.top .wrap { display: flex; align-items: center; gap: 16px; padding: 12px 16px; }
header.top .brand { display: flex; }
header.top .brand img { height: 50px; width: auto; }
header.top nav { margin-left: auto; display: flex; gap: 16px; align-items: center; font-size: 15px; }
.wrap { max-width: 1240px; margin: 0 auto; padding: 0 16px; }
main.wrap { padding-top: 24px; padding-bottom: 48px; }
h1 { font-size: 26px; color: var(--navy); margin: 0 0 16px; }
h2 { font-size: 18px; margin: 0 0 10px; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: 10px; padding: 18px; margin-bottom: 16px; }
.narrow { max-width: 480px; margin: 40px auto; }
label { display: block; font-weight: 600; margin: 12px 0 4px; }
input[type=text], input[type=email], textarea, select {
  width: 100%; padding: 9px 10px; border: 1px solid #CBD5E1; border-radius: 6px; font: inherit; background: #fff; }
textarea { min-height: 120px; resize: vertical; }
.check { display: flex; gap: 8px; align-items: center; font-weight: 400; }
.btn { display: inline-block; background: var(--navy); color: #fff; border: 0; border-radius: 6px;
       padding: 9px 16px; font: inherit; font-weight: 600; cursor: pointer; text-decoration: none; }
.btn.green { background: var(--green); }
.btn.ghost { background: transparent; color: var(--navy); border: 1px solid var(--navy); }
.btn.small { padding: 5px 10px; font-size: 13px; }
button.link { background: none; border: 0; color: var(--navy); cursor: pointer; font: inherit; text-decoration: underline; padding: 0; }
.row { display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.spacer { flex: 1; }
.muted { color: var(--muted); font-size: 14px; }
.flash { padding: 10px 14px; border-radius: 6px; margin-bottom: 16px; }
.flash.error { background: #FEF2F2; color: var(--red); border: 1px solid #FECACA; }
.flash.ok { background: #F0FDF4; color: var(--green-dark); border: 1px solid #BBF7D0; }
table.list { width: 100%; border-collapse: collapse; background: var(--card); }
table.list th, table.list td { text-align: left; padding: 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
table.list th { font-size: 13px; text-transform: uppercase; color: var(--muted); letter-spacing: .04em; }
table.list tr:hover td { background: #F8FAFC; }
.pill { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 12px; font-weight: 600; white-space: nowrap; }
.s-open { background: #DBEAFE; color: #1E40AF; } .s-in_progress { background: #E0E7FF; color: #3730A3; }
.s-waiting { background: #FEF3C7; color: var(--amber); } .s-resolved, .s-closed { background: #DCFCE7; color: var(--green-dark); }
.p-urgent { background: #FEE2E2; color: var(--red); } .p-high { background: #FFEDD5; color: #C2410C; }
.p-normal { background: #F1F5F9; color: #475569; } .p-low { background: #F8FAFC; color: var(--muted); }
.tabs { display: flex; gap: 4px; margin-bottom: 12px; flex-wrap: wrap; }
.tabs a { padding: 6px 12px; border-radius: 6px; text-decoration: none; color: var(--text); }
.tabs a.on { background: var(--navy); color: #fff; }
.timeline .ev { border-left: 3px solid var(--line); padding: 6px 0 10px 14px; margin-left: 4px; }
.timeline .ev.tech { border-left-color: var(--navy); }
.timeline .ev.internal { border-left-color: var(--amber); background: var(--note); }
.timeline .ev.system { color: var(--muted); font-size: 13px; }
.timeline .who { font-weight: 600; } .timeline .body { white-space: pre-wrap; margin-top: 2px; }
.grid { display: grid; grid-template-columns: 1fr 340px; gap: 16px; align-items: start; }
dl.kv { margin: 0; display: grid; grid-template-columns: auto 1fr; gap: 4px 12px; font-size: 15px; }
dl.kv dt { color: var(--muted); }
pre.out { white-space: pre-wrap; word-break: break-word; background: #F1F5F9; border-radius: 6px; padding: 8px 10px;
          font-size: 13px; max-height: 360px; overflow: auto; margin: 6px 0 0; }
details summary { cursor: pointer; }
table.snap { border-collapse: collapse; font-size: 14px; margin-top: 6px; }
table.snap td { padding: 2px 12px 2px 0; vertical-align: top; }
table.snap td:first-child { color: var(--muted); white-space: nowrap; }
.warn { color: var(--red); font-weight: 600; }
.files { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }
.files a.file { display: inline-block; padding: 4px 10px; border: 1px solid var(--line); border-radius: 6px;
                background: #fff; text-decoration: none; font-size: 14px; }
.ev .via { font-size: 12px; color: var(--muted); }
.devlink { background: var(--note); border: 1px dashed var(--amber); padding: 10px; word-break: break-all; font-size: 13px; }
@media (max-width: 760px) {
  .grid { grid-template-columns: 1fr; }
  table.list .hide-sm { display: none; }
  header.top .brand img { height: 32px; }
}